Customer Think
JANUARY 20, 2024
‘What should we do to make our customers more loyal to our brand?’: this is probably one of the oldest questions that companies ask themselves, right? But it’s also the wrong one. They should turn that question around and ask themselves, ‘What can we do to show our loyalty to the customer?
Customer Think
JANUARY 20, 2024
What do you know today that was unknown to everyone a year ago? In an immature field like Customer Experience Management, there are plenty of new things to discover! When I’m writing, presenting, teaching, and discussing customer experience (CX), I often realize a new CX truth.
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Customer Think
JANUARY 20, 2024
The IT industry is full of bright ideas. So many bright ideas spawn rags-to-riches stories, and garage-to-glass building offices, but don’t get fooled by the glamor here. For every success story, there are countless failures. Dig deeper into it and blame will go to the founder or the development team.
Customer Think
JANUARY 20, 2024
Between Christmas and New Year’s Day, I have a little tradition. I go through my inbox and unsubscribe from all the irrelevant marketing lists I’ve wound up on over the year. Sure, that 15% off coupon was tempting back in May, but eight months and more than 40 emails later, I’m over it.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
JANUARY 20, 2024
Podcast Creating a Culture of Extreme Accountability and Elite Performance Shep Hyken interviews Art Turock, keynote speaker and author of Competent is Not an Option. He talks about the difference between the victim mindset and the accountability mindset and how they influence individual performance and shape the trajectory of one’s career.
Customer Think
JANUARY 20, 2024
Businesses have never faced a more volatile labor market, with record-level turnover, and job openings just below 10 million combined with inflation, drastic interest rates, and pockets of layoffs in specific industries. While organizations are navigating a challenging labor market primed for a slowdown, finding quality talent will remain difficult in the new year.
Customer Think
JANUARY 20, 2024
The New Year symbolizes a clean slate, and January is the ideal time for sales professionals to dust off 2023 and kick off their sales priorities for Q1 with a renewed vigor. At the forefront of 2024 is the unstoppable wave of technological innovation.
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