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Soft skills revisited – with a leadership perspective

Red Star Kim

From my perspective, first and foremost of the new soft skills – with the reduction in non-verbal cues and the reduced influence of big personality and high status in the digital world – was the ability to create a powerful online presence. Its four categories were cognitive, digital, self-leadership and interpersonal.

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Top 50 Customer Success Influencers 2022

SmartKarrot

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Thanks to her strong customer success professionalism combined with excellent interpersonal skills, she drives a great vision for using customer success to help aspiring CS professionals grow in this field.