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A startup’s guide to building a customer success team

Zendesk

A customer success team is a dedicated part of the organization that focuses on building and nurturing long-term customer relationships. Collaborate with peers in sales, product, and other parts of the organization to ensure customers get a return on investment from your product or service. What is a customer success team?

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Top 50 Customer Success Influencers 2022

SmartKarrot

Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. Thanks to her strong customer success professionalism combined with excellent interpersonal skills, she drives a great vision for using customer success to help aspiring CS professionals grow in this field.