2000 Account Strategy Customer Experience Management 
Jermaine Edwards
MARCH 17, 2020
How do you know what to do at the different stages in your customer relationships? This is such an important question yet most organisations have not established a clear distinctive path, identifiers and actions for effectively managing the full customer relationship journey. Core question: How are we managing loyalty?
SBI
OCTOBER 22, 2019
In order to achieve and sustain growth across the overall portfolio, consistent processes, collaboration, and visibility are essential and should include marketing, customer success, product development, etc. This creates a consistent customer experience. Follow Revegy on LinkedIn.
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