KAM Customer Life Cycle
Jermaine Edwards
MARCH 17, 2020
Companies like Hubspot, Mckinsey and Apple say they get benefits from evaluating their customer life cycle to: Increase customer profitability. One approach is that of Jim Sterne and Matt Cutler, as published in 2000 in a paper called “E-Metrics, Business Metrics For The New Economy”. What improvements can you make to the experience?
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