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Book review: Influential Internal Communication by Jenni Field

Red Star Kim

Macleod and Clarke’s report (2009) shows strong links to bottom line and productivity when companies dedicate resource to ensure employees are engaged. The role of community, gossip and belief are touched on and there’s reference to Dunbar’s Law (see Client relationship management (CRM) – how many close social (kimtasso.com) ).

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Agency processes and client management, with Rob Da Costa

Account Management Skills

Just carrying on with theme of managing client relationships, do you have any kind of go to best practice tips or techniques for managing client relationships? Know how you want, and how your client prefers, to communicate, do not just do everything via email. And some agencies work like that.