Remove 2010 Remove Emotional Intelligence Remove Interpersonal Skills Remove Management
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Selling challenges in professional services: Sales processes and skills

Red Star Kim

Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking. Processes and skills for managing opportunities and pipelines can be lacking. Time and capacity – Many fee-earners are stretched and compelled to manage large amounts of client work under heavy time pressures.

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

She touches on the three pillars of persuasion ( Influence and persuasion skills with Aristotle and Knights and Dinosaurs (kimtasso.com). She urges you to shift from outcome orientation to a process orientation (which is the opposite of what is advocated in change management programmes).