Why Your Organisation Needs A Customer Crisis Plan
Jermaine Edwards
APRIL 3, 2020
Many organisations saw this in 2008, 2011 and now 2020. Regardless of the size, maturity or sophistication of your organisation, you can apply these ideas to protect your profits, reputation, relationships and revenues. Since then, Best Buy has grown profitably every year. Every customer looks safe until it’s put under pressure.
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