Why Your Organisation Needs A Customer Crisis Plan
Jermaine Edwards
APRIL 3, 2020
We must know how to mobilise a team to meet those demands. We saw an example of this in 2012 with the company called Best Buy that had reported a 1.7bn loss in a quarter. This falls apart when you have a customer crisis because it is more nuanced, there are many more people involved and it often comes with greater complexity.
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