Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers
Red Star Kim
APRIL 24, 2023
Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop. Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption).
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