SmartKarrot

MAY 27, 2020

Around 88% of the account managers believe that providing above-and-beyond customer services is the surest way to drive growth, but it isn’t. . Key Account Management Training by RAIN Group . Account managers face a very common dilemma – choose between customer acquisition and customer retention.

Account Management 10

Account Management Management Key Account Management Account Growth 10

SmartKarrot

MARCH 8, 2022

Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. She is a growth leader who passionately follows the human-first approach. An advocate for inclusion and diversity, Dana is proficient in scaling businesses with the help of customer acquisition and retention. Catherine Blackmore. Daphne Lopes.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

MARCH 29, 2021

Now if you are an account manager, and you want to raise your value, increase your confidence, improve your consultancy skills, and grow your existing accounts, then come and join me at the Account Accelerator Programme. The shakeout from 2020 is a little bit unclear to me. The next one starts on 15th April.

Account Management 40

Account Management Management Client Relationships Decision-making 40

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. I’m sorry the timing didn’t work out.

Account Management 98

Account Management Management Account Planning Co-Creation 98