Remove 2020 Remove Communication Remove Interpersonal Skills Remove Remote Working
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Soft skills revisited – with a leadership perspective

Red Star Kim

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. New soft skills for remote working. The shift to remote working during lockdown drove the need to develop several new soft skills. Digital body language.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

It’s worth touching on some related skills : Facilitating Essentially, facilitation is about making communication, interaction, collaboration or learning easier. Coaches and consultants use facilitation skills. As a bridge between fee-earners and specialist marketing teams.

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The most important customer service skills for 2021

Zendesk

Working across channels. Communication skills. Remote work skills. Customer service software skills. Nearly a third of customers messaged a company for the first time in 2020, and 74 percent say they will continue to do so. Customer service messaging skills include: Clear written communication.