Remove 2020 Remove Interpersonal Skills Remove Meetings Remove Remote Working
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Soft skills revisited – with a leadership perspective

Red Star Kim

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. New soft skills for remote working. The shift to remote working during lockdown drove the need to develop several new soft skills. Digital body language.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

The PM Forum’s Skills Development Platform is another free resource Skills Development – PM Forum Changing role of MBD in professional services Coaching and consulting skills are needed increasingly as the role of professional services marketing and business development changes.

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The most important customer service skills for 2021

Zendesk

Communication skills. Remote work skills. Customer service software skills. Good customer service requires a mix of the right skills and customer service software that meets customers needs and sets support teams up for success. Customer service messaging skills include: Clear written communication.