2021 Communication Emotional Intelligence Future of Work 
Red Star Kim
NOVEMBER 8, 2022
An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.
SmartKarrot
JANUARY 5, 2022
where he advises senior SaaS executives on building customer-focused companies and helps CS leaders improve their communication and effectiveness. Bill Cushard is the Executive Director & Global Head of the Future of Work and Customer Education Practices at Service Rocket. Bill Cushard. Lauren Costella.
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