2021 Future of Work Remote Working Software 
Zendesk
AUGUST 3, 2021
IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders. According to Gartner , in 2021: “The challenge going forward will be funding and rightsizing the appropriate assets to support remote and hybrid workforce models — from individual technologies to real estate.”
Zendesk
MARCH 4, 2021
That may differ from a standard help desk, which is a centralized team within a company that serves employees or customers en masse, using a software product to organize conversations. What internal help desk buyers want in 2021. This offers so much actionable insight — much of it tied to self-service.
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