Zendesk

AUGUST 3, 2021

IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders. According to Gartner , in 2021: “The challenge going forward will be funding and rightsizing the appropriate assets to support remote and hybrid workforce models — from individual technologies to real estate.”

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

ACT

FEBRUARY 2, 2023

Plus, remote workers often have a hard time unplugging from work at the end of their workday. It can take a toll on their work-life balance and result in burnout. Wouldn’t it be great if you could continue to harness the productivity wins of remote work without affecting employee engagement ? The best part?

Remote Working 52

Remote Working Small Business Brainstorming CRM 52

Zendesk

MARCH 4, 2021

That may differ from a standard help desk, which is a centralized team within a company that serves employees or customers en masse, using a software product to organize conversations. Despite the rapid evolution that so many companies have achieved, though: 1 in 4 HR help desk agents say they don’t have the right tools for remote work.

Future of Work 52

Future of Work Decision-making Digitalization Remote Working 52

Zendesk

DECEMBER 1, 2020

Thus, the shift to remote work resulting from COVID-19 is a driver in the direction business was already headed. “We But now, businesses have tools, like CRM software , to build processes that connect data dots across support, marketing, product, sales—the entire customer journey. Think about customer service software.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98