SmartKarrot

DECEMBER 20, 2023

In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Hyper-Focus on NRR in the Face of Market Consolidation The latter half of 2022 has been marked by market volatility and consolidation.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Hyper-Focus on NRR in the Face of Market Consolidation The latter half of 2022 has been marked by market volatility and consolidation.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

APRIL 15, 2022

Here are the top 10 customer retention books for CRMs to read in 2022 –. The Art of CRM: Proven strategies for modern customer relationship management. This is one of the best books that provide a detailed understanding of customer retention. This book helps CRMs solve complex customer relations concerns.

e-Learning 19

e-Learning CRM Acquisition Internet 19