2023 Customer Experience Customer Knowledge Prioritization 
Zendesk
NOVEMBER 28, 2023
Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. When companies provide excellent SaaS customer support, they can better secure customer retention.
Insightly
JULY 20, 2022
According to Statista, the CRM market with $24 billion in revenue in 2015 is expected to rise to $40 billion in revenue by 2023. Customer service. Lead prioritization. If your customer response times are lagging, you’re probably seeing a related drop in your customer retention rates — which means it’s time for a CRM.
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