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SaaS customer support: An introductory guide for 2024

Zendesk

Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. When companies provide excellent SaaS customer support, they can better secure customer retention.

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What is a CRM?

Insightly

According to Statista, the CRM market with $24 billion in revenue in 2015 is expected to rise to $40 billion in revenue by 2023. Businesses that choose to prioritize customer relationships find that CRMs help support teams efficiently resolve issues, and make it easy to connect customers to the right person at all times.

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