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Top 35 customer service and support podcasts for 2024

Zendesk

Conversations with Zendesk Listen here Overall best for: Comprehensive customer service and experience knowledge Conversations with Zendesk stands out as the best podcast for those seeking a holistic perspective on customer service and customer experience (CX).

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Private client management and marketing: Business plans, recruitment, assessments and automation (Nov 2023)

Red Star Kim

Who is your customer? What does your customer value? The next Private Client seminar is on 16 th May 2024 Selected delegate poll results How many partners in your private client team? What results do you seek? What is your plan? 75% 6 – 10 partners 25% 2 – 5 partners How many offices do you have private client services?

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Revenue churn: What it is + how to calculate it

Zendesk

Revenue churn measures the monthly recurring revenue (MRR) loss from existing customers over a specific period. This metric focuses on customers who have canceled or downgraded their monthly subscriptions. Revenue churn is most relevant for software-as-a-service (SaaS) companies or subscription-based businesses.