Zendesk

MARCH 7, 2024

Workforce optimization (WFO) is a business strategy that combines workforce management (WFM) and quality assurance (QA) principles to maximize workforce efficiency. WFO intertwines performance data, emerging technologies, and coaching to help employees, departments, and businesses operate at peak performance.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

Zendesk

APRIL 14, 2023

You can avoid this by investing in your employee experience management. In this guide, we’ll cover: What is employee experience management? Benefits of employee experience management What is an employee experience manager? Benefits of employee experience management What is an employee experience manager?

Management 52

Management Onboarding Communication Meetings 52

AchieveIt

MARCH 15, 2024

What’s often overlooked, however, is the fact that an organization’s success rests heavily on its ability to implement decisions and execute processes efficiently, effectively, and consistently. There must be clear lines of accountability to ensure that strategic initiatives are tracked, managed, and adjusted as needed.

Decision-making 52

Decision-making Stakeholders Prioritization Communication 52