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CRM in 2022: Key to Customer-Centricity in Business

SuperOffice

In 2020, the average share of customer interactions that were digital made up 58%, compared to 36% in 2019. And when it comes to CRM systems, they are the most commonly implemented tools across businesses of all sizes and niches. In ten years, the CRM market has grown from $13B to $48B at a compound annual growth rate (CAGR) of 14%.

CRM 84
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Top CRM trends

Insightly

Another way that AI can show up in CRM is by helping to grade and score leads so that the highest quality leads are prioritized. billion by 2025. One of the main purposes of connecting the physical and digital worlds is the exchange of information. According to IOT Tech News , the IHS estimated an installed base of 15.41

CRM 52
article thumbnail

Top CRM trends

Insightly

Another way that AI can show up in CRM is by helping to grade and score leads so that the highest quality leads are prioritized. billion by 2025. One of the main purposes of connecting the physical and digital worlds is the exchange of information. According to IOT Tech News , the IHS estimated an installed base of 15.41

CRM 52