CRM in 2022: Key to Customer-Centricity in Business
SuperOffice
FEBRUARY 21, 2022
In 2020, the average share of customer interactions that were digital made up 58%, compared to 36% in 2019. And when it comes to CRM systems, they are the most commonly implemented tools across businesses of all sizes and niches. In ten years, the CRM market has grown from $13B to $48B at a compound annual growth rate (CAGR) of 14%.
Let's personalize your content