Millennials vs. Gen Z: How their customer service expectations compare
Zendesk
APRIL 2, 2021
By 2030, Millennials and Zoomers will be the two largest adult consumer groups in the country. That’s one reason why the Zendesk Customer Experience Trends Report 2021 segmented survey respondents by generation. But our report did find that the pandemic has already influenced the customer service expectations of both groups.
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