Millennials vs. Gen Z: How their customer service expectations compare
Zendesk
APRIL 2, 2021
By 2030, Millennials and Zoomers will be the two largest adult consumer groups in the country. Its oldest members are 24 years old, while its youngest are just 9 years old—and won’t reach adulthood until the year 2030. But Gen Z members are the true digital natives, having grown up with smartphones in their hands.
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