MDI Training

SEPTEMBER 29, 2023

He tells us about the skills needed in the age of artificial intelligence, recommends active action steps for leaders, and explains why, in his opinion, a pure leadership culture through robots is unrealistic. Read this interview to gain insights and explore how artificial intelligence changes today’s leadership culture.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Emotional Intelligence 52

Zendesk

APRIL 2, 2021

By 2030, Millennials and Zoomers will be the two largest adult consumer groups in the country. As their influence continues to grow, it only makes sense for companies to closely study these two age cohorts. Its oldest members are 24 years old, while its youngest are just 9 years old—and won’t reach adulthood until the year 2030.

Artificial Intelligence 98

Artificial Intelligence Digitalization Customer Experience Decision-making 98

SmartKarrot

APRIL 17, 2023

The Definition of AI Conversational Intelligence AI Conversational Intelligence refers to the ability of artificial intelligence systems to engage in natural and seamless conversations with humans. Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment.

Artificial Intelligence 10

Artificial Intelligence Customer Success Prioritization Customer Experience 10