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The business imperative of supporting your people

Zendesk

And the reality is that the future of how teams collaborate, communicate, and connect is still very much in flux. As companies navigate the uncertainty around reopening and tackle big questions when it comes to how and where they want to work, there’s a lot on the table: What is the new role of the office?

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Supporting your customers starts with supporting your agents

Zendesk

Not only has customer engagement reached record highs, but teams have also been juggling longer hours and the isolation of remote work. 55 percent of agents say that a supportive work environment is most important. &nbsp. Beyond keeping communication channels open with agents, this also keeps them open with customers.