Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond]
Tidio
FEBRUARY 26, 2021
For one, it has significantly accelerated the process of digital transformation. A college kid can browse their favorite store while riding a bus, order on their laptop later during the day, and track the shipping on their smartphone via custom notifications. Otherwise, they may put off a whole new generation of shoppers.
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