SmartKarrot

NOVEMBER 2, 2022

Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance. Manage multiple enterprise accounts; develop positive working relationships with all client touch points.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

MARCH 3, 2021

Develop an ongoing customer lifecycle management profile, tracking methodology and enhancement plan to identify, grow and retain the best customers. Manage the communication and internal coordination of the support infrastructure for assigned accounts across a variety of departments who may have many projects competing for their attention.

Customer Success 10

Customer Success Finance Facilitation Account Development 10

SmartKarrot

NOVEMBER 18, 2020

Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy.

Customer Success 10

Customer Success Onboarding Finance Leadership 10