SmartKarrot

NOVEMBER 2, 2022

Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance. Manage multiple enterprise accounts; develop positive working relationships with all client touch points.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

APRIL 6, 2021

Build a global services organization to support customers from onboarding and training through to long-term enterprise digital transformation projects. Ongoing account management, reacting to requests e.g., training new team members (pass low-level support queries to support team). Train users on the software. Handle renewals (e.g.,

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

MARCH 3, 2021

Apply here: [link] Role: Customer Success Director Location: New York, NY, US Organization: MadHive As a Director of Customer Success, you will assign and delegates the appropriate team members to own accounts. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call.

Customer Success 10

Customer Success Finance Facilitation Account Development 10

SmartKarrot

JUNE 29, 2020

Conduct regular business review meetings with key accounts. Oversee the process of onboardings- SOW creation, coordination of project resources, monitoring project plans and manage the overall relationship with assigned accounts to ensure renewals and uncover opportunities for cross-sell/up-sell. Apply here: [link].

Customer Success 10

Customer Success Procurement Onboarding Finance 10

SmartKarrot

NOVEMBER 18, 2020

Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy.

Customer Success 10

Customer Success Onboarding Finance Leadership 10

SmartKarrot

JANUARY 6, 2021

Get alignment with ELT, Sales, Marketing, Product, and Finance around Customer Success strategy and execution. Accountable for successful adoption and value realization for the products and services the customers have purchased and identify new opportunities to expand value within a customer. Aid clients in achieving their goals.

Customer Success 10

Customer Success Finance Account Development Stakeholders 10