article thumbnail

Thank You, Customer Success, for Uniting Marketing and Finance

Geehan Group

Before this time, the Finance snob inside of me assumed “Customer Success” was just another slick label marketing had put on the tried and true function of customer service or the practice of simply following the immortal words of James Cash Penny, “The well-satisfied customer will bring the repeat sale that counts.

Finance 52
article thumbnail

From Virtual Selling to Virtual Enablement

Showpad

Some organizations experienced a big challenge during the first lockdowns, as they had to quickly transform their onboarding and training programs to become 100% digital. However, they could be onboarded to get started in their new roles. What almost nobody expected, happened: it worked.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How Aramex’s Young SAM Program Provides Strategic Value and Impact

Strategic Account Management Association

Strategic Account Selection and Segmentation: Identifies and selects strategic key accounts and their onboarding into the SV&I organization. Forecasting and Business Outlook: Provides forecasts and regular formal status updates to ensure visibility of the business performance and outlook to the internal stakeholders.

article thumbnail

3 Ways to Beat the Holiday Slump & Close More Deals

Hubspot Sales

Representatives from your prospect’s Finance, Legal, and Procurement teams, and much of the executive staff, will likely be busy or on vacation beginning December 15th. You should know our January onboarding schedule is booking up fast. Is there anything we can do to secure an earlier onboarding slot ?”

article thumbnail

18 Customer Service Tips for Financial Services Companies

Help Scout

We know cash rules everything around us, but there are plenty of rules around cash too, and that’s just one of the challenges to delivering great customer service in finance. When you put all that together, it’s clear that working in finance is complicated. Each area of finance has unique rules. Tip #8: Set expectations early.

article thumbnail

Sales Readiness: Engaging and Empowering Your Sales Force to Thrive in a Remote-First World

Showpad

In other words, all the sales training initiatives including your onboarding program are covered in this enablement domain. It requires a close collaboration with sales leadership and sales management to be on the same page regarding the required knowledge transfer, the adequate skill development and their onboarding goals.

article thumbnail

25 Executive Interview Questions to Help Find the Right Fit

Hubspot Sales

What a good answer looks like: Consider an IT executive applying for a position that’s equal parts tech and finance. You’re looking for someone who will be upfront with their (currently) lacking knowledge of finance processes, along with a desire to learn. How would you onboard a new employee? Leadership Interview Questions 11.