SmartKarrot

JANUARY 10, 2023

Role: Head of Customer Success Location: Remote, Boulder, CO, United States Organization: Perennial As a Head of Customer Success, you will develop, implement, and manage an integrated customer success and account management program that aligns with commercial and operations targets. Apply here: [link].

Customer Success 19

Customer Success Supply Chain Co-Creation Stakeholders 19

SmartKarrot

NOVEMBER 2, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Cleverbridge As a Director of Customer Success, you will prepare account plans by collaborating closely with clients to identify current and future success goals; communicate plans to cross-functional team members and work to plans.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

Hubspot Sales

APRIL 27, 2023

The industry you come from doesn't matter massively but this really helps give the hiring manager the sense that you'll pick up things and onboard rapidly." It's also about recognizing that the revenue generated from onboarding the right clients can have a massive impact on the success of the company. Always be yourself."

Sales 102

Sales Account Management Communication Sales Management 102

SmartKarrot

OCTOBER 12, 2022

Consult with clients on product features, functionality and onboarding best practices. Develop strategic relationships with key stakeholders to understand their goals and success roadmap. Hold regular onboarding/training/review sessions with customers to ensure the achievement of customer goals and outcomes.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

SEPTEMBER 27, 2021

Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs. Deliver onboarding and ongoing user training.

Customer Success 19

Customer Success Stakeholders Onboarding Government 19

SmartKarrot

NOVEMBER 26, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, San Francisco Bay Area, US Organization: Windfall As a Customer Success Manager, you will oversee the onboarding of new accounts and ensure a successful implementation for the lifetime of the account.

Customer Success 19

Customer Success Acquisition Onboarding Government 19

SmartKarrot

AUGUST 19, 2022

Oversee the onboarding of new customers, ensuring a seamless experience by drawing on the established best practice and in-depth knowledge. Monitoring any outstanding customer support calls and/or platform developments, escalating any issues, and ensuring the customer is fully informed and their expectations managed.

Customer Success 19

Customer Success Construction Negotiation Acquisition 19

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime.

Customer Success 19

Customer Success B2C Insurance CRM 19

SmartKarrot

MARCH 17, 2023

Apply here: [link] Role: EMEA Customer Success Director Location: European Union, Germany (Remote) Organization: LUKA GLOBAL GROUP As a Customer Success Director, you’ll be onboarding and support processes for clients should be continually improved. Create long-lasting partnerships with your clients.

Customer Success 19

Customer Success Account Development Stakeholders Onboarding 19

SmartKarrot

APRIL 6, 2021

Build a global services organization to support customers from onboarding and training through to long-term enterprise digital transformation projects. Ongoing account management, reacting to requests e.g., training new team members (pass low-level support queries to support team). Train users on the software. Handle renewals (e.g.,

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

SEPTEMBER 19, 2022

Apply here: [link] Role: Customer Success Manager Location: New York, NY, US Organization: HiBob As a Customer Success Manager, you will implement the onboarding of each of your clients (Mid-market and enterprise). Identify early expansion indicators and relay opportunities to the partners in Account Development.

Customer Success 19

Customer Success Account Planning Retail Account Development 19

SmartKarrot

AUGUST 4, 2022

Development of territory and account development, training and educational plans. Assist with all onboarding of clients. On board and train new customers on the solution. Client support and issue resolution. Internal and external key stakeholder management. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

SmartKarrot

APRIL 1, 2021

Creating customer-specific account development plans, leading quarterly business reviews, and proactively identifying and reporting on key customer health metrics. Owning the entire post-sales process for your customers, including onboarding, ongoing retention, and supporting Account Managers to identify growth opportunities.

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

JANUARY 4, 2021

Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Develop, test, and track core metrics to increase customer engagement and satisfaction so that we can ensure we are providing the value customers expect from our product.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

FEBRUARY 8, 2021

Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Develop ScienceLogic champions and generate customer references for the marketing team. Onboarding and servicing new logos while driving the renewal. Be a true proponent of customer advocacy.

Customer Success 10

Customer Success Stakeholders Onboarding Publishing 10

SmartKarrot

JUNE 29, 2020

Conduct regular business review meetings with key accounts. Oversee the process of onboardings- SOW creation, coordination of project resources, monitoring project plans and manage the overall relationship with assigned accounts to ensure renewals and uncover opportunities for cross-sell/up-sell.

Customer Success 10

Customer Success Procurement Onboarding Finance 10

SmartKarrot

NOVEMBER 18, 2020

Ensure product adoption by onboarding new customers and new teams. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Identify, track, and improve the health status of each of your customers.

Customer Success 10

Customer Success Onboarding Finance Leadership 10

SmartKarrot

MARCH 10, 2021

This includes assigning accounts, developing staff, and holding them accountable to their responsibilities. Develop and execute success plans to ensure customer growth and product adoption. Working with Product and Marketing to build sales collateral that helps onboard customers.

Customer Success 10

Customer Success Facilitation Account Development Onboarding 10

SmartKarrot

JUNE 28, 2021

Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Develop customer relationship through continuous engagement, new feature launches and more. Be the voice of the customer in product development.

Customer Success 10

Customer Success Stakeholders Leadership Facilitation 10

SmartKarrot

NOVEMBER 4, 2020

Apply here: [link] Role: Director of Customer Success Location: Oakland, California, United States Organization: Eko As a Director of Customer Success, you will establish trusted and productive relationships with key stakeholders at strategic accounts.

Customer Success 10

Customer Success Stakeholders Facilitation Account Planning 10

SmartKarrot

MARCH 22, 2021

Be able to identify potential growth opportunities – whether that be up-sells or account development opportunities. Work with the product, production, and development teams to ensure smooth delivery of client work. Innovating and developing new ideas to impress and excite clients with progressive, lateral thinking.

Customer Success 10

Customer Success Stakeholders Retail Leadership 10

SmartKarrot

MARCH 3, 2021

Apply here: [link] Role: Customer Success Director Location: New York, NY, US Organization: MadHive As a Director of Customer Success, you will assign and delegates the appropriate team members to own accounts. Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call.

Customer Success 10

Customer Success Finance Facilitation Account Development 10

SmartKarrot

JANUARY 6, 2021

Apply here: [link] Role: Customer Success Account Director Location: London, England, United Kingdom Organization: Onalytica As a Customer Success Account Director, you will ensure client retention by strategically managing accounts and driving value for our customers through our software, data & services.

Customer Success 10

Customer Success Finance Account Development Stakeholders 10

SmartKarrot

MARCH 8, 2022

A renowned influencer, Customer Success thought leader, and strategist, Donna Weber has literally written the book on customer onboarding: Onboarding Matters. She helps companies achieve scalable growth and helps them curate customer-centric programs, including onboarding, advocacy, adoption, and renewals. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

NOVEMBER 11, 2020

Aside from this, he develops and deploys key metrics that bring in fruitful benefits for both the company and the members. Account Development Managers. Account development managers ensure that the customers contact them first with whatever they need. Onboarding Team Lead.

Customer Success 12

Customer Success Onboarding Account Development Customer Experience 12

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. That is when this first part of the process starts it is that onboarding.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Hubspot Sales

DECEMBER 6, 2023

Technical expertise can play a significant role in the sales and account development process, helping remove barriers throughout the buying journey. They onboard stellar sales reps, expecting stellar results, but the cash burn without clear gains tells a different story. Step 3: Invest in comprehensive training.

Sales 68

Sales Onboarding Innovation Construction 68