SmartKarrot

AUGUST 4, 2022

Solicit and synthesize customer product feedback to advocate for the customer to internal stakeholders. Internal and external key stakeholder management. Development of territory and account development, training and educational plans. Assist with all onboarding of clients. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

SmartKarrot

MARCH 17, 2023

Working effectively with key stakeholders across the organisation will require alignment with Sales on cross-selling and up-selling as well as a focus on selling with a retention focus; alignment with Product and Business Development on guiding Product Roadmap; and alignment with Marketing on guiding Marketing activities to Current Subscribers.

Customer Success 19

Customer Success Account Development Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 19, 2022

Apply here: [link] Role: Customer Success Manager Location: New York, NY, US Organization: HiBob As a Customer Success Manager, you will implement the onboarding of each of your clients (Mid-market and enterprise). Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

Customer Success 19

Customer Success Account Planning Retail Account Development 19

SmartKarrot

APRIL 6, 2021

Build a global services organization to support customers from onboarding and training through to long-term enterprise digital transformation projects. Ongoing account management, reacting to requests e.g., training new team members (pass low-level support queries to support team). Train users on the software. Handle renewals (e.g.,

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

FEBRUARY 8, 2021

Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts. Develop ScienceLogic champions and generate customer references for the marketing team. Onboarding and servicing new logos while driving the renewal. Be a true proponent of customer advocacy.

Customer Success 10

Customer Success Stakeholders Onboarding Publishing 10

SmartKarrot

MARCH 22, 2021

Advise leadership group and other internal stakeholders on strategies to identify opportunities to further add value to existing ReTech customers. Develop a trusted partner relationship with customer stakeholders and executive sponsors to ensure they are leveraging the ReTech solution to achieve full business value.

Customer Success 10

Customer Success Stakeholders Retail Leadership 10

SmartKarrot

JUNE 28, 2021

Build relationships and maintain the health of your accounts. Develop relevant content related to data-driven fundraising best practices. Work with internal stakeholders to deliver assets and toolkits that inspire, educate, and support the customer community experience. Grow and develop the Customer Success team.

Customer Success 10

Customer Success Stakeholders Leadership Facilitation 10

SmartKarrot

NOVEMBER 4, 2020

Apply here: [link] Role: Director of Customer Success Location: Oakland, California, United States Organization: Eko As a Director of Customer Success, you will establish trusted and productive relationships with key stakeholders at strategic accounts. Apply here: [link].

Customer Success 10

Customer Success Stakeholders Facilitation Account Planning 10

SmartKarrot

JANUARY 4, 2021

Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Develop, test, and track core metrics to increase customer engagement and satisfaction so that we can ensure we are providing the value customers expect from our product.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

NOVEMBER 18, 2020

Ensure product adoption by onboarding new customers and new teams. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Identify, track, and improve the health status of each of your customers.

Customer Success 10

Customer Success Onboarding Finance Leadership 10

SmartKarrot

JANUARY 6, 2021

Apply here: [link] Role: Customer Success Account Director Location: London, England, United Kingdom Organization: Onalytica As a Customer Success Account Director, you will ensure client retention by strategically managing accounts and driving value for our customers through our software, data & services.

Customer Success 10

Customer Success Finance Account Development Stakeholders 10

SmartKarrot

MARCH 8, 2022

A renowned influencer, Customer Success thought leader, and strategist, Donna Weber has literally written the book on customer onboarding: Onboarding Matters. She helps companies achieve scalable growth and helps them curate customer-centric programs, including onboarding, advocacy, adoption, and renewals. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. That is when this first part of the process starts it is that onboarding.

Digitalization 52

Digitalization Account Management Decision-making Management 52