SmartKarrot

OCTOBER 3, 2023

This helps in keeping relevant stakeholders informed without having to ask for data and progress, thus improving the quality of customer interactions. The playbook serves as a tool for standardizing procedures, ensuring consistent service quality, and fostering customer relationships that lead to business growth.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

SmartKarrot

MARCH 24, 2022

Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

ProlifIQ

AUGUST 17, 2023

Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved. Facilitating Smoother Expansion: Involving multiple stakeholders in expansion discussions increases the chances of obtaining buy-in and support for new initiatives.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

JANUARY 6, 2022

Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Capture and communicate the impact of the team’s work to both internal and external stakeholders. Meet quarterly goals to support corporate initiatives. Increase renewal rates and reduce churn.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3