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How to Build a Land and Expand Strategy

ProlifIQ

Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved. Facilitating Smoother Expansion: Involving multiple stakeholders in expansion discussions increases the chances of obtaining buy-in and support for new initiatives.

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Why Every Customer Success Manager Needs Playbook(And How to Build One)

SmartKarrot

This helps in keeping relevant stakeholders informed without having to ask for data and progress, thus improving the quality of customer interactions. Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth.

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Apr 11 – Customer Success Jobs

SmartKarrot

Influence executives and other internal and external cross-functional stakeholders to find solutions that will benefit Noibu and your consumers. Facilitate recurrent business evaluations in conjunction with other corporate stakeholders to enhance our comprehension of client needs and pain points and to provide evidence of value.

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Apr 11 – Customer Success Jobs

SmartKarrot

Influence executives and other internal and external cross-functional stakeholders to find solutions that will benefit Noibu and your consumers. Facilitate recurrent business evaluations in conjunction with other corporate stakeholders to enhance our comprehension of client needs and pain points and to provide evidence of value.

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Oct 12 – Customer Success Jobs

SmartKarrot

Develop strategic relationships with key stakeholders to understand their goals and success roadmap. Identify cross organizational opportunities for account growth (expansion and new accounts). Lead and facilitate client meetings. Develop upsell & cross-sell opportunities.

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Jan 27 – Customer Success Jobs

SmartKarrot

Collaborate with a broad range of technical, operational, and clinical experts to deploy and expand Fathom’s services within accounts. Provide reporting on account progress and forecasts. Build and nurture relationships with key stakeholders to ensure alignment.

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Feb 17 – Customer Success Jobs

SmartKarrot

Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients. Focus on driving product adoption, creating a positive customer experience, and account growth. Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients.