SmartKarrot

NOVEMBER 2, 2021

Process contracts and facilitate background checks through the tech platform and work with the tech team to ensure most of this process is automated. Create an account management processes to build strong and long-lasting partner relationships. Hire and train a Customer Success team.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JUNE 25, 2021

Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Passion for developing teams and providing leadership to both formal and indirect reports. Work closely with Account Managers to identify up-sell opportunities.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

FEBRUARY 4, 2021

Drive and continuous improvement of customer referenceability, experience and health. Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership. Deliver Quarterly Reviews, Product Updates, Check-in, etc. Identify, recruit, and onboard high potential partners.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Anika Zubair. Annette Franz. Bhavika Kochhar.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21