Strategic Account Management Association

SEPTEMBER 11, 2020

In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. Value Selling A sales approach that focuses on benefiting the customer throughout the life cycle of your relationship. The Customer Life Cycle: From Awareness to Advocacy.

CXM 520

CXM Account Management Customer Experience Management 520

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. Who is an Account Manager? Account planning.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

SmartKarrot

NOVEMBER 2, 2021

Create an account management processes to build strong and long-lasting partner relationships. Implement KPIs to measure performance and report regularly on this to senior leadership. Hire and train a Customer Success team. Own the engagement and adoption strategy at all stages of the customer life cycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Passion for developing teams and providing leadership to both formal and indirect reports.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

FEBRUARY 4, 2021

Drive and continuous improvement of customer referenceability, experience and health. Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership. Deliver Quarterly Reviews, Product Updates, Check-in, etc. Identify, recruit, and onboard high potential partners.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Anika Zubair. Bhavika Kochhar. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21