SmartKarrot

JULY 1, 2020

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

JUNE 7, 2021

Identifying, developing, and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies. Assist the Client Management team with pricing decisions at all stages of the client lifecycle.

Customer Success 10

Customer Success Partnership Management Onboarding Client Relationships 10

SmartKarrot

JANUARY 17, 2022

Develop processes to manage escalated and at-risk, low-touch customers with a focus on maximizing ROI. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. Be a product expert. Troubleshoot and resolve issues in a timely manner.

Customer Success 19

Customer Success Onboarding Partnership Management Stakeholders 19