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The Role of the Key Account Manager in Boosting Customer Success!

SmartKarrot

JUNE 18, 2020

A key account manager plays a pivotal role in increasing customer success. There are several vital skills a key account manager should have. The Duties of a Key Account Manager . Given how integral key accounts are to the success of your business, you need to ensure those customers are fully satisfied.

Key Account Management 10
Key Account Management Account Management Customer Success Management 10
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How complex is your complex sale? An analogy with Judo belts

KAM With Passion

MARCH 28, 2022

In another post, I have introduced 3 complementary capabilities organisations need in a B2B world and presented them as a pyramid. Elaborating on the presented examples, let’s try to be more specific and identify the various factors that characterize the complexity of a sale situation. How complex is a complex sale situation?

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