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Referrer management – Grading, Research, Discipline, Storytelling and Leveraging your exemplars

Red Star Kim

One of the exercises revealed some fantastic stories that were being used by the delegates’ firms including: The story of a professional who used his skis to travel over five miles through the snow to get to the office to demonstrate the firm’s commitment to always striving to deliver great service to clients A “David and Goliath” metaphor in successfully (..)