Mike Kunkle

NOVEMBER 21, 2023

Your previous CEO retired during the pandemic and your new CEO and the CRO he brought in, have aspirations to grow through acquisition (M&A) and new business development (which has not been a primary focus for at least 15 years). At this juncture, it is evident that the transition requires a strategic recalibration.

Acquisition 272

Acquisition Sales Decision-making Account Management 272

SBI

JULY 1, 2020

Companies have to reorient themselves by prioritizing the customer’s business success as the core of the strategic account lifecycle. This time presents an opportunity, if not a necessity, to dive into your clients’ problems and actively demonstrate business value as a strategic partner. Deepen Customer Insights.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

FEBRUARY 1, 2024

Despite initial difficulties in talent acquisition, the CS industry in APAC is evolving, especially in tech hubs like Singapore, witnessing an influx of talented individuals keen on pursuing roles in CS. Effective time management emerges as a critical challenge, requiring CS managers to strategically allocate resources and prioritize tasks.

Customer Success 10

Customer Success Management Strategic Thinking Acquisition 10