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Ethics of AI in CX

Zendesk

As AI becomes more prominent in products, services, and everyday life, organizations should establish policies to ensure they use AI properly. Piantadosi, head of the computation and language department at the University of California, Berkeley, got ChatGPT to write code that stated only white or Asian men could make good scientists.

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20 Innovative CRM Trends to Pay Attention to in 2022

Hubspot Sales

If there's one thing that's affecting all industries, it's artificial intelligence (AI). If organizations can use social CRM to respond to comments quickly and thoughtfully, they can build stronger relationships with existing and potential customers and incorporate more user feedback into their roadmap. CRM Trends for 2022.

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