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Ethics of AI in CX

Zendesk

Piantadosi, head of the computation and language department at the University of California, Berkeley, got ChatGPT to write code that stated only white or Asian men could make good scientists. Research any AI technology before you use it to ensure it provides sufficient cybersecurity measures (depending on where you operate).

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20 Innovative CRM Trends to Pay Attention to in 2022

Hubspot Sales

If there's one thing that's affecting all industries, it's artificial intelligence (AI). From smart home devices to wearable health monitors and cybersecurity scanners, there are expected to be more than 64 billion IoT devices worldwide by 2025, says TechJury. CRM Trends for 2022. AI is becoming a key part of CRM systems.

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