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Ethics of AI in CX

Zendesk

Research any AI technology before you use it to ensure it provides sufficient cybersecurity measures (depending on where you operate). Health Insurance Portability and Accountability Act (HIPAA) : HIPAA is a federal law designed to prevent sensitive health information from being shared without a patient’s consent.

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20 Innovative CRM Trends to Pay Attention to in 2022

Hubspot Sales

If there's one thing that's affecting all industries, it's artificial intelligence (AI). From smart home devices to wearable health monitors and cybersecurity scanners, there are expected to be more than 64 billion IoT devices worldwide by 2025, says TechJury. CRM Trends for 2022. AI is becoming a key part of CRM systems.

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