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Top 2023 SMB technology predictions that business owners want to know

ACT

To achieve this, SMBs had to adopt technology quickly in 2020 to maintain profitability and employee productivity, and we continue to see the ripple effects today. Artificial Intelligence . Artificial Intelligence (AI) will continue to be popular in 2023. Cybersecurity. billion by 2025. .

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Ethics of AI in CX

Zendesk

Research any AI technology before you use it to ensure it provides sufficient cybersecurity measures (depending on where you operate). Health Insurance Portability and Accountability Act (HIPAA) : HIPAA is a federal law designed to prevent sensitive health information from being shared without a patient’s consent.