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How to Cut Churn Rates in Half: A Churn Reduction Playbook

SmartKarrot

But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. In this post, we list out 15 key points in a customer life-cycle journey to cut churn rates by half. Adapt your approach based on customer feedback, industry trends, and evolving customer needs.

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The Rise of B2B Customer Communities: Business Benefits and Examples

SmartKarrot

Why do you need to build a community where your B2B customers can interact with each other? Well, many successful organizations can vouch for the positive impacts of customer communities on their overall business growth and success. These core areas include: Customer Service Customer Success Product Development.

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