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How to Cut Churn Rates in Half: A Churn Reduction Playbook

SmartKarrot

Churn—the rate at which customers stop using a product or service—is a challenge many businesses face. But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. More on this blogCustomer Success Metrics: Qualitative vs Quantitative Data.

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The Rise of B2B Customer Communities: Business Benefits and Examples

SmartKarrot

Well, many successful organizations can vouch for the positive impacts of customer communities on their overall business growth and success. While online communities can have their impact on every aspect of business growth, we can see their direct impact on at least three core areas of a B2B business.

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