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How Service CRM enhances the role of Customer Satisfaction and Retention?

Apptivo

Many businesses have recognized how beneficial it is to have CRM (customer relationship management) software in place to keep track of the most vital client data. It entails collecting, organizing, and analyzing customer data using specialized tools and processes, allowing businesses to deliver superior customer support.

CRM 52
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4 Performance Metrics To Get Positive Feedbacks – Apptivo

Apptivo

You can obtain customer feedback through surveys or once a support service is complete. In this post, we will discuss the top 4 performance measurement methods that you should keep an eye on to get positive feedback from your customers. Businesses use key performance indicators (KPIs) to understand customer opinion.

CRM 59