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Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

There were comments that it was unusual for people to be in the office so face time and in person meetings – where it is easier to develop rapport, trust and solid working relationships – were rare. Geographical and psychological distance can seem larger when in a digital space. Make myself more visible in meeting with fee earners.

CRM 130
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Assertive communication: The importance of voice

Red Star Kim

Yet most people – particularly in these digital visual times – focus on body language or non-verbal communication from posture, expressions and gestures. Be specific and direct in making your point such as “I will need more time to finish that task.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

The PM Forum’s Skills Development Platform is another free resource Skills Development – PM Forum Changing role of MBD in professional services Coaching and consulting skills are needed increasingly as the role of professional services marketing and business development changes. But coaches resist the temptation to tell.

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How to build a sales training program

Showpad

Time is money, and anything taking them away from making calls, sending emails or meeting with prospects and customers may be met with skepticism. Rather than talking at your sellers for hours on end, encourage participation by opening up the discussion and allowing them to share knowledge with one another and brainstorm solutions together.

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Does Your Organization Require a Customer Experience Operations Manager?

SmartKarrot

Companies brainstorm whether they should hire a specialist for cx operations, the answer to which significantly depends on the workload involved during the preliminary stages of a company seeking to scale its operations. Interpersonal Skills. Understanding the Tech Stack System.