Red Star Kim

FEBRUARY 15, 2024

Persuasion is presenting a case in such a way as to sway the opinion of others, make people believe certain information, or motivate a decision. 36% How I am perceived 21% Attributes 21% Knowledge 21% Soft skills/behaviour At what stage in the relationship can you start to coach/consult? But coaches resist the temptation to tell.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Showpad

JUNE 15, 2020

Rather than talking at your sellers for hours on end, encourage participation by opening up the discussion and allowing them to share knowledge with one another and brainstorm solutions together. If possible, bring those departments into the sales training for discussions and/or to present updates. Develop interpersonal skills.

Sales Training 83

Sales Training Interpersonal Skills Sales Brainstorming 83

SmartKarrot

DECEMBER 26, 2021

It is relatively easy for SMBs to comprehend a customer’s journey but for enormous organizations like SaaS companies, delivering a seamless customer experience is quite a challenge. Interpersonal Skills. How do you know if your organization needs the services of a CX operations manager?

Customer Experience 11

Customer Experience Organization Interpersonal Skills Management 11

SmartKarrot

MAY 12, 2023

This involves developing a deep understanding of the customer’s business, industry, and market dynamics, as well as the organization’s own capabilities and objectives. To develop strategic thinking skills, Key Account Managers should regularly analyze industry trends, customer insights , and competitive landscapes.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10