Arpedio
MARCH 5, 2024
By identifying upsell and cross-sell opportunities , mitigating churn, and optimizing resource allocation, businesses can maximize the lifetime value of their client relationships and achieve sustainable business growth.
SmartKarrot
MAY 24, 2021
Defining and optimizing the client onboarding lifecycle based on client segmentation. Influencing future lifetime value through higher product adoption, client satisfaction, and overall health scores. Addressing escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.
SmartKarrot
JULY 22, 2021
Operate as the main point of contact and advisor for all client needs including platform support, training, issue escalation, and media strategy consultation. Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Serve as the voice of customers to inform product roadmap decisions.
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